Ordering & Shipping Policies
To order a frame, contact us by e-mail:
All orders will be processed as received. If the specific piece you ordered is no longer available, a similar piece can be custom made to your specifications at no extra cost. Orders take 2 to 3 weeks to fulfill.
Payment can be made by PAYPAL. Credit Cards or Cash are only accepted in person. Do not send cash through the mail
All items are carefully wrapped and secured for shipment. Multiple orders will result in lower shipping costs. All artwork is non-returnable. If your order arrives damaged, steps will be taken to insure your investment is not lost.
You can custom desgin your own frame at no extra charge! E-mail me with the desired frame size and the butterflies you would like (see index) and I will create an approximate sketch for your approval. No money is required for a sketch to be made, but full payment is require before actual frame production will begin. Custom orders usually take 3 weeks to create plus shipping time.
Do not expose the artwork to direct outside sunlight, extreme heat or excessive moisture( for example a bathroom where the mirror gets fogged up after a shower). Handle display case with care. All attempts have been made to make your Beautifly artwork as sturdy as possible, but excess handling can scratch the surface or damage the butterflies.
DO NOT clean with window cleaner, or any multi-purpose household cleaning solution, as they usually contain ammonia and alcohol and will damage the acrylic surface, causing to it become yellow or cloudy. We recommend that you use Brillianize Plastic Polish. We provide a small bottle of Brillianize Plastic Polish with each order (does not include singles). Refills can be obtained for a nominal fee through us or you can contact your local plastics dealer.
Make sure you use a secure metal screw that fits properly into the hanging apparatus. Always use a wall-anchor when a stud is not available in the desired location.